Approaching Challenging Patient and Family Encounters | OM #5.2

Learning Objectives

  • Describe a judgmental stance vs. curious and empathetic stance
  • Identify and formulate key phrases to use in challenging patient and family scenarios 
  • Recognize the primary importance of self-reflection as well as the importance of context, ours and theirs

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Didactic Presenter

Kelly Polci, RSW, MSW

Registered Social Work, SickKids

Case Presenter


Paediatric Healthy Living Program