Frequently Asked Questions

Joining an ECHO session with Zoom

Installing Zoom on a desktop
To set up Zoom for the first time on a computer:

  1. Visit the Zoom Download Centre.
  2. Choose ‘Download’ under ‘Zoom Client for Meetings’ to download the Zoom installer. Save the file and run the installer.
  3. Zoom should open automatically once the installation is complete. If not, you can start it from the ‘All Programs’ menu on a PC, or the ‘Applications’ folder on a Mac.

Test your internet connection by joining a test meeting.

Use this link:  Join a Zoom Test Meeting

About ECHO

ECHO stands for Extensions for Community Healthcare Outcomes.

ECHO connects Health care providers with an inter-professional specialist team through periodic videoconferencing sessions. The sessions include didactic lectures and interactive discussion of de-identified patient cases. Healthcare providers who attend ECHO gain enhanced skills and confidence in managing complex chronic conditions safely and effectively.

Paediatric Project ECHO is an online medical education program operated by the Hospital for Sick Children (SickKids) Learning Institute, that targets community healthcare professionals to provide support and build capacity to care for paediatric pain, obesity, complex care and palliative care at no cost. By providing a convenient online environment to share and discuss best-practices, community healthcare providers are empowered to safely and effectively care for paediatric patients with special conditions.

There is no registration cost for attending an ECHO session.

Sessions are online via videoconferencing not in person.

View calendar to learn more about the upcoming sessions.

You will need:

  • A computer with a webcam, microphone and a stable internet connection OR
  • A phone with internet or data and a camera to join the session

Contact us if you have any questions or require additional support. For example if you would like to do a test run prior to your first session.

You will receive an email before the session which contains:

  • The agenda
  • A link to register for the session via Zoom. Once you’ve registered, you will be sent a confirmation email with your unique link to join.
  • Materials for the session

During the roll-call ECHO staff record your attendance each session. At the end of each cycle, ECHO staff collates your attendance. You will receive a certificate with your total CME credits by email. This way, you do not need to keep track- we do this for you.


  • We do not submit your credits to any college board.
  • You can only receive credits if you are a registered ECHO participant
  • The program has been accredited for 1 MainPro+ credit per hour (e.g. for a 1.5 hour session, you will receive 1.5 MainPro + credits)

No, there are no attendance requirements however you are invited to attend as many sessions as you can as the curriculum builds upon itself.

To submit a patient case:

  • Fill out the patient case form here.
  • Note: Patient cases must not include any patient identifying information

During the session:

  • Mute your microphone at all times except when speaking
  • Keep your camera on and pointed at you or your team.
  • Seeing each other helps to build the ECHO community
    Do not share your screen
  • This is a safe learning environment. We encourage non-judgement of other participants
  • Feel free to eat your lunch

ECHO sessions are interactive. Participants are encouraged to ask questions, participate in group discussions, and to present patient cases.

Each session includes:

  • Announcements and roll-call
    • The purpose of this is to collect attendance for issuing CME/CPD credits
  • Didactic lecture presentation
    • Given by either a member of the inter-professional hub team or an expert guest speaker (see curriculum overview)
  • A patent case presented by a participating healthcare provider
    • The case presenter summarizes the patient case
    • Participants are invited to ask the case presenter clarifying questions
    • Case recommendations are provided by the specialist team and session participants

Yes, everyone is welcome.

Note: Only registered participants will receive CME/CPD credits.

Any healthcare provider.